Cancellation fees & charges

Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below. As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

Cancellation of Day Tours

More than 24 hours’ notice
Full refund*
Less than 24 hours’ notice
No refund*
* Applicable when full payment has been made. In case of deposit payments, the deposit becomes non-refundable in case of delayed payments.
For all bookings of day tours operated by Pristine Ladakh (or any of Pristine sub-brands), a minimum of 24 hours’ notice of cancellation or amendment prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 24 hours’ notice prior to departure no refund is given. For the 24-hour policy to be applicable cancellations need to be made and delivered to Pristine Ladakh through the My Adventures portal. The 24-hour policy does not honor cancellation requests sent through other channels. If the customer portal is inaccessible, all cancellations must be delivered in writing via the customer contact form and sent by the lead traveler.
For reservations that have a 10% deposit payment (not full payment), in case of delayed payments, the 10% deposit becomes non-refundable if payment is not finalized with more than 14 days before departure.
Extras and rental gear, booked as part of a day tour fall under the terms as stated here above.
Please note that this only applies to tours operated. Tours operated by trusted partners are subject to the operators‘ cancellation policy.